Shipping is available in the contiguous United States and Canada. Currently, we do not ship furniture outside of the United States. Hello Norden ships Monday through Friday, excluding holidays. All orders are processed within 3-5 business days unless longer lead times are specified in a product's description or there's a unique situation, in which we will communicate with you directly. Processing times are in place regardless of how many shipping days are specified at the time of order. If the item you order has an unexpected delay, we will contact you directly. We ship small and medium items via USPS and UPS, which usually deliver in 2-3 days. Large items go freight, which usually takes 3-5 weeks for in-stock items (for custom items, please refer to the product page for lead time) and we will communicate with you multiple times during processing and delivery to let you know where things are at. If you need a quicker freight delivery time, please contact us before placing your order. We can often accommodate this for an extra charge.
If we are experiencing a high volume of orders, usually during holidays or sales, shipments may be delayed by a bit. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you directly. Delivery delays can occasionally occur based on weather/holidays etc.
Most orders ship out of our shop in Minneapolis, MN. Hello Norden offers free shipping on orders over $175, exclusions apply for lighting under $175 and large items such as some artwork, furniture, and rugs. Local pick-up is available for select items.
Shipping charges for your order will be calculated and displayed at checkout as they vary by size and weight of your total order.
Free Shipping Exclusions:
- All large artwork orders require a $200 shipping cost due to size and care in shipping.
- Large furniture and decor requiring freight delivery.
- All rugs shipping ranges from $15 to $240 depending on size and/or weight.
At this time we do not offer shipping outside of the US and Canada. To arrange international delivery, we recommend using a freight forwarding company that will ship to your country. Please note customers are responsible for all import taxes, duties, carrier fees and customs declarations.
Local furniture delivery is available within the Twin Cities. This service is available in a 50 mile radius from Minneapolis zip code 55411 incurs a fee between $90-250. We use the service Lugg, whose fees range from 1 to 2 people and small (for ex, one chair) to large (for ex a dining table and chairs, and a couch) orders. Select In-Store Pickup at checkout and then include a note that you'd like to have it delivered. The Lugg cost is calculated based on order size and distance from our shop, so we will arrange that fee with you separately after your order is placed.
In-store pickup is available for a majority of our items and is dependent upon stock availability. If an item is unavailable at the store, please note the item must be removed in order to proceed with checkout for store pick up. Unfortunately at this time we are not able to offer store pick-up and shipping fulfillment in a single order. If you'd like to do that, simply place two orders. Or feel free to contact us at any time and we can help you with this.
DOMESTIC FREIGHT SHIPMENTS:
Standard freight shipments are not able to ship to Hawaii. Please call for a quote to ship to Hawaii. Additional shipping charges may occur when shipping freight items to some states.