Shipping & Returns
Shipping is available in the contiguous United States and Canada. Currently, we do not ship furniture outside of the United States. Hello Norden ships Monday through Friday, excluding holidays. All orders are processed within 3-5 business days unless longer lead times are specified in a product's description. Processing times are in place regardless of how many shipping days are specified at the time of order. If the item you order has an unexpected delay, we will contact you directly.
If we are experiencing a high volume of orders, usually during holidays or sales, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via directly. Delivery delays can occasionally occur based on weather/holidays etc.
Most orders ship out of our shop in Minneapolis, MN. Hello Norden offers free shipping on orders over $175, exclusions apply for lighting under $175 and large items such as artwork, furniture, and rugs. Local pick-up is available for select items.
Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping Exclusions:
- All large artwork orders require a $200 shipping cost due to size and care in shipping.
- All furniture and select fragile items require a $200 shipping and handling fee in addition to shipping cost.
- All rugs shipping ranges from $15 to $200 depending on size and/or weight.
At this time we do not offer shipping outside of the US and Canada. To arrange international delivery, we recommend using a freight forwarding company that will ship to your country. Please note customers are responsible for all import taxes, duties, carrier fees and customs declarations.
Local furniture delivery is available within the Twin Cities. This service is available in a 50 mile radius from Minneapolis zip code 55411 incurs a fee between $90-250. We use the service Lugg, whose fees range from 1 to 2 people and small (for ex, one chair) to large (for ex a dining table and chairs, and a couch) orders. Select In-Store Pickup at checkout and then include a note that you'd like to have it delivered. The Lugg cost is calculated based on order size and distance from our shop, so we will arrange that fee with you separately after your order is placed.
In-store pickup is available for a majority of our items and is dependent upon stock availability. If an item is unavailable at the store, please note the item must be removed in order to proceed with checkout for store pick up. Unfortunately at this time we are not able to offer store pick-up and online fulfillment in a single order.
DOMESTIC FREIGHT SHIPMENTS:
Standard freight shipments are not able to ship to Hawaii. Please call for a quote to ship to Hawaii. Additional shipping charges may occur when shipping freight items to some states.
We hope you love your HN item/s. But if for some reason you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund. Please visit email projects@hellonorden dot com to begin a return for your order.
Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the customer We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. It is the responsibility of the customer to ensure the item is adequately packaged for return. Hello Norden cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.
All custom orders, made to order items, flash sale items, furniture (excluding vintage), artwork, sale items, and chandeliers are final sale and cannot be returned.
In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of an electronic gift card.
Discount codes cannot be used on sale, some lighting and furniture pieces. Discount codes cannot be combined with other discount code and they can only be used at time of checkout. Please note discount codes do not apply to shipping.
Gift cards can be purchased here. Gift cards are delivered by email and contain instructions to redeem them at checkout.
Please note, some of our products are vintage items. This makes them one of a kind and slightly imperfect, (we call them perfectly imperfect!) Our vintage items are thoroughly inspected and meet our high quality standards. Condition is already reflected in price.
Most of our items are dry clean only, unless otherwise stated on product page. For our larger upholstered items, we recommend professional cleaner only.
For further information on any of the above please contact us.