Hiring

Shop Sales Lead + Trade/Industry Sales

Join Our Team!
We’re looking for 1-2 people to help grow our local retail and trade sales. Flexible hours, but cultural fit is key.
Two Core Needs:

  • In-Store Sales: We need a sharp sales pro to cover weekends (Fri-Sun ideal, Sat-Sun a must).
  • Trade Sales + In-Store Backup: Focus on building our industry and trade business while providing backup in-store.

You could take on one or both roles for a flexible 30-40 hrs/week schedule. Ready to make an impact? Let’s chat! We sell furniture and decor and have soft-launched our own made-to-order line. We want to be the source in town for designers, architects, builders, realtors and homeowners to come and get their furniture. We need your help to grow this as it has the largest potential for our business. Everything is insanely gorgeous, made in the US and is of heirloom quality with approachable prices. So it’s a pretty easy sell once you get in front of the right folks. 80% of our sales are ecommerce so we're looking for a motivated person, or two, to really help take our local sales to next level as well as explode our industry and trade sales (those will be local and nationwide).

Qualifications:
-Showroom Leadership: Drive performance on the showroom floor, set goals, and exceed them. Act as the lead showroom staffer.
-Sales Experience: Demonstrate a proven track record of increasing brick-and-mortar sales. Show the ability to start and grow a program.
-Staff Management: Create and manage schedules, oversee staffing, and handle hiring and training of new team members. (NOTE that this will come in time and is not needed at the moment)
-Sales Goals & Tracking: Develop processes for setting and tracking sales goals. Follow up on leads and close larger sales effectively. High-end furniture leads take multiple touchpoints to close the deal. You need to understand and excel at this process.
-Organization & Tech Savvy: Be well-organized and tech-savvy. Familiarity with ClickUp, Canva, and Slack is preferred.
-Daily Operations: Manage daily needs of the brick-and-mortar store, including team management, signage, cleaning, restocking, and styling

Responsibilities:
-Be driven on the showroom floor. Establish goals and beat them. You’re the main/lead showroom floor staffer.
-Show a proven record of growing our Brick n Mortar sales.
-Create schedules and manage brick and mortar staffing once we grow.
-Establish a process for creating sales goals and tracking them.
-Larger sales take time. As an organized mastermind, you’ll excel at following up with leads and closing them.
-Hire and train any future staffers.
-Organize yourself and be tech savvy. We use ClickUp for project management, Canva for design/information management, and Slack for communication.
-Manage brick and mortar daily needs including the team, signage, cleaning, restocking, styling, etc.
-Create a regular in-store events schedule. Manage and staff all events.
-Manage ecommerce and brick and mortar customer service.
-Generate client design leads from in-store shoppers. Create a contract and land the project.
-Once the contract is signed, lead selections, client communication & fulfillment.
-Grow and nurture our trade program.
-Grow and nurture local relationships + programs. For example, local designers, real estate agents, our neighboring stores, etc.
-Launch our Made-To-Order furniture line and continue expanding it over time.
-Master our Made-To-Order Furniture line and find unique ways to grow it.
-Help plan future expansion - there are lots of opportunities and we’ll choose what and when to expand based on research. For example, becoming a vendor at Round Top, additional brick and mortar stores, product lines with bigger companies, offering wholesale, etc.
-Help Marketing with marketing calendar and content shoots.

Ecommerce & Marketing Manager

Are you skilled in all things ecommerce, marketing and content and motivated by analyzing numbers as you grow a company? We’re looking for a creative and analytical leader who can handle all aspects of our marketing endeavors from owning website updates and optimizations, email, content, PR and more.

This is an in-person role in our St Paul shop. We are not interested in agencies, contractors or freelancers.

You’ll have a junior team member who you’ll work with closely. They’re great at social media engagement, video editing, basic Shopify updates etc. They work 30 hours per week and you’ll work closely with them executing the following:

Core Needs/Tasks: 

  • Proven ability to grow sales through the most gorgeous content you’ve ever seen.
  • Shopify management - everything from content updates to analyzing data to see what CRO needs to be done, to researching solutions & managing a dev partner.
  • Identify CRO opportunities, execute on them, then analyze data to track sales and determine success and next steps.
  • PR - identify opportunities to get our brand and owner featured on a regular basis. Weekly interviews and monthly engagements all tied back to a growth strategy.
  • PR - identify and execute partnership opportunities.
  • Launch and run our affiliate, loyalty and influencer programs.
  • Manage our advertising spend, which is a lot, so you must be versed in Meta, Google & Pinterest.
  • Great writing skills and ability to craft copy in our brand voice.
  • Photography and video taking + editing.
  • Data mastermind. We need someone to own building out our data dashboard / process. It doesn’t need to be overly complicated. We have all necessary tracking parameters in place just no one analyzing the full picture.
  • Handle all graphic design needs. We have a defined brand so it’s pretty straightforward and basic. We do need signage out front so want your help with this right away. We handle most of it in Canva. But knowing Adobe will be good for editing and some other tasks from time to time.
  • We’re currently launching our made to order furniture line and need some initial help flushing that out.
  • Develop yearly content calendar at a high level, then flush it out in more detail quarterly and monthly.
  • Have a solid pulse on competitors and the industry. Help us be rule breakers and never follow trends.
  • Develop & execute weekly blogging schedule for community and SEO purposes.
  • Manage SEO vendor, Google listing, etc.
  • Manage email vendor or take email program internal.
  • Must be highly organized, a leader and do all things through the lens of garnering sales.
  • Ensuring all customer service inquiries are answered in a timely fashioned and the systems/tickets/DMs are kept cleaned up.
  • Fun! Content and marketing should be fun and energizing. There is so much opportunity to soar and we’re excited for the right person who can come in and take us to the next level.

Shop

  • We’re a brick n mortar store so everyone is expected to jump in and help from time to time. And while your role isn’t focused on this (we have staff whose sole focus is the shop), we are all team players so sometimes you’ll have to help. Whether it be bringing inventory to the basement, helping a customer if the shop is busy, filling in for a sick shop person etc. All hands on deck is needed.
  • Every so often you may be needed on a weekend. We’re currently open Wed-Sunday so you'll help if we have an event, or need a backup staffer. This won’t be a regular thing, not even semi-regular, but we are a store so it’s important we call it out. 


Additional Needs: We have a lot of needs in our small business. Can you help with any of the following?

  • Project Management and Customer Service platform lead - we use ClickUp and Gorgias. Our owner is a master PM, advertising and programming wiz. But she can’t be in the trenches while running a business. We’re looking for someone who can have a good understanding of the business as a whole and help ensure that all aspects of what we’re doing are put into Clickup and that the team is getting their tasks done. And keeping both ClickUp and Gorgias organized and cleaned up. Nothing drives her mad like a disorganized system and while you wouldn’t own managing the tasks for folks, it’d be nice to have you manage ensuring our systems being used, and are cleaned and organized.
  • Tech guru - handle all things tech. It’s pretty basic but it’d be nice to get “how do I get logged in again?” Questions off our owner’s plate.


This is an hourly employee position that’s most likely full time. The reason we say it’s most likely full-time is because you may be an absolute rock star and not need it to be 40hrs per week. We can roll with that. We have a lot of 30-35hr a week folks on the team. That said, we’re not interested in agencies or content creators who manage multiple brands nor folks who only do content. We need someone who is focused on us so that we can really hone in on our ecommerce and marketing endeavors and grow. Our owner has 22+ years advertising experience for some of the biggest names brands so you’ll have an excellent partner in strategy, brainstorming and leadership.

Must have 5+ years experience with proven growth metrics.

As an employee you’ll have paid time off and get other benefits such as unemployment etc.

Apply Now

Please email your resume to wecare @ hellonorden.com as soon as you're done filling out this form.